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Greyhound Complaint - Runaway bus strands disabled son.
Greyhound Complaint

Greyhound Complaint


Runaway bus strands disabled son.

My son Chris is on a disability pension and his medication and Canadian passport was in the carry on luggage that disappeared with his bus at around 9:45 AM Jan 21 2014 from the Nashville Bus Station.

He had started his original journey in three parts, each with a separate ticket, London Ontario, transferred at Detroit, and was enroute to Atlanta and then to Ocala FL when the trouble started. His bus driver told him that his original ticket from Detroit to Atlanta was problematic and sent him to customer service during the layover in Nashville Tn., and then drove off, knowing that his carry on and luggage were on his bus, as the driver insisted they should stay there.

In addition to the new ticket to replace the old one that was supposedly unacceptable, I incurred a total of $174 to provide replacement medication and $100 for new clothes to replace those in the ticketed luggage that eventually turned up. His carry on has never been found and could easily have been stolen from his runaway bus anywhere between Nashville and Atlanta. We placed a baggage tracer claim on it anyway.

It will cost $84 to replace his passport. We filed an incident report with local Marion County Sheriff's Office, the incident number is 14002031. I also reported the loss to the Canadian Passport Office. I place the total loss to me because of this incident at $500.

But no amount of money can compensate for the fact that Chris, who did not own a cell phone, was cut off from friends and family without his anxiety medication, passport, and only unacceptable Canadian currency, all by himself in a series of bus stations along the way where personal security is most at risk.

I must state that Tina, the food services person at the Nashville bus station was a wonderful help to us to get Chris through his 12 hour wait there, as was the baggage person there who honestly tried to help.

I got mixed results from Greyhound Customer Service, but on my second try I reached a woman who provided me with a telephone number for the Nashville Bus Station which allowed me to communicate to them and Chris.

It seems that Greyhound makes it as difficult as possible to contact individual stations as phones ring continually with nobody ever picking up. They also cannot apparently afford to have a customer service rep to work on weekends, and warn you that any response to inquiries will take a month. And you have to use snail mail. Hence this forum.

However, at the Ocala bus station Rhonda Kavanaugh did a wonderful job to locate baggage and help us get Chris settled for his trip back home on Jan 31st. (No problem with that ticket, purchased at the same time in November as the original.) I am not asking you to authorize a refund for the ticket, rather I am asking you to route this total compensation request to the requisite desk who can contact me either by phone (352 897 7362) or by email patr65700@rogers.com

At this time I am not contemplating legal action, only the $500.00 mentioned above delivered in a timely manner, and am willing to sign a waiver to that effect. Nor am I, as a journalist, publishing the article detailing this fiasco, pending a satisfactory resolution to it..However, if I do publish this article I will provide you an advance copy which you can fact check. This event could have had a much worse outcome and both Greyhound and myself could have suffered a great deal more in the process..

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