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Greyhound Complaint - NO ASSISTANCE TO REFUND OR CHANGE TICKET WITHOUT AN ABSURD FEE
Greyhound Complaint

Greyhound Complaint

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NO ASSISTANCE TO REFUND OR CHANGE TICKET WITHOUT AN ABSURD FEE


Less than an hour ago, I purchased a ticket using Greyhound 's website. I noticed less than 15 minutes after I purchased the ticket that I realized I selected the wrong date (10/28 instead of 10/29). I immediately called Customer Service and asked for some assistance--possibly cancel my ticket or change the date. NOTHING. I only got instructions to go to the station to change my ticket date PLUS I was warned that I'd be charged a $20 fee for a $14 ticket. That fee would cost the price of a new ticket. There's no service with Greyhound's customer service because they have absolutely NO authority to assist customers. It's ridiculous that Greyhound doesn't give an option to change ticket dates like other bus companies without an extreme hassle and an absurd fee. Megabus lets you do it all online and it costs only the service fee. Greyhound, get with the times and add more convenience because there's only more competition these days.


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