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Greyhound Complaint - Didn't bring passenger to destination
Greyhound Complaint

Greyhound Complaint

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Didn't bring passenger to destination


My parents (they don't use computers) had to take the bus from Toronto Ontario to Bathurst New Brunswick this summer 2012. They purchased a ticket from Toronto to Bathurst, NB. They stopped in Montreal for four hours. Then onto Riviere du Loup Quebec where they waited eight hours (always in plastic chairs). Then onto Livi Quebec for seven hours again. They are seniors so after this amount of time they decided to rent a locker to put their bags into including an urn they were bringing with them back to NB. They were having a problem with the lock so they asked for help. Someone who worked there came along and tried to roughly shove the bags in and then actually kicked them which broke a souvenir they brought with them. Before she grabbed the urn my father grabbed it so she would not kick it as well because that would have upset him terribly. Then back on the bus again to go to Campbelton NB where they were told someone was going to take them from Campbelton to Bathurst. When they arrived there was noone there to take them to Bathurst NB so my parents had to find another way home. With the repair of their souvenir and the cost of finding another way home it cost them $176.34 and the company only offered $65.00. My father refused this after all that they went through and asks for compensation of the $176.34. He's called at least six people in the company and only one supervisor called offering the $65.00 or a free ride. After the experience they went through why would he want to travel with them again. The trip should have taken approximately 24 hours but ended up taking over 48. This is unacceptable and they should be compensated. He will follow through with this complaint until it is dealt with. I hope this site helps them out.


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Comments


NicoleDeweert says: (6 years ago)
 0
I just spoke to my parents and they informed me that the matter was taken care of. Thank you for your response to this matter. Nicole



GreyhoundBusHelp says: (6 years ago)
 0
I am so sorry to hear the issues you had while traveling with us. And I am also sorry in the delay in responding to this issue on Measuredup.com for we have just recently registered with this site to be able to respond to our customer issues. If you still require assistance, please forward me your complete name, telephone number, mailing address, and confirmation number off your ticket to social.media@greyhound.com, and I will be more than happy to look into this issue on your behalf.

Thank you,

James Galbraith
Social Media
Digital Customer Service
Dallas, TX
Social.Media@greyhound.com




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